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TroubleShooting
Basic TroubleShooting
BOSS™
• Make sure you have Critical Updates from the Microsoft
®
Website at http://windowsupdate.microsoft.com;
then, click on “Product Updates,” select the latest Critical Update package for your Windows
®
OS, and
then click “Download.”
• Apple users please ensure you have the latest version of your OS. Go to www.apple.com for more information.
• Make sure the drive is turned on before you start-up your computer.
• Make your new BOSS™ the only device hooked into the Network.
• Do not use a hub or repeater in connecting your drive to the computer.
• Use the cable that was shipped with your BOSS™.
• Check all cable connections.
• Use other IOGEAR
®
cables if you have any extra.
Other Issues
At the very least, make sure your computer has all available updates provided by the manufacture of
both your hardware and software. Updates can be found at http://www.versiontracker.com or
http://www.download.com.
Upgrade your CPU firmware to the latest revision. Please read all text on the download pages to
determine which firmware update is appropriate for your computer.
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