Filter
Top Products
Unable to Fit Retransfer Film Cassette into Printer
v
With the printer door closed, turn on the power to cancel the
transport mode.
v
While in the transport mode, the retransfer film cassette cannot be
installed to the printer with the retransfer film loaded.
"Transport Mode Setting" (A page 29)
Unable to Produce Desired Printing
Results
Lines Appear on Card after Printing
v
"Clean the thermal head." (A page 41)
Colors on Card Appear Faded after Printing
v
"Clean the cleaning roller." (A page 35)
v
"Clean the fan filter." (A page 36)
v
"Clean the card feed roller/heating roller." (A page 37)
v
"Clean the bobbin holders." (A page 40)
Peeling Occurs on Card after Printing
v
"Check the retransfer mode settings." (A page 111)
Overall Printing Quality is Poor
v
"Clean the cleaning roller." (A page 35)
v
"Clean the fan filter." (A page 36)
v
"Clean the card feed roller/heating roller." (A page 37)
v
"Clean the bobbin holders." (A page 40)
v
Is the printing face of the card dirty?
Use a clean card.
Card is Printed in a Single Color
v
Is the print setting set to single-color printing?
v
Is the software application setting set to single-color printing?
Check the print settings.
Strange Characters or Images are Printed
v
Is the driver for this printer selected on the computer?
Select the driver for this printer.
v
Is the USB cable connection loose?
Plug in the USB cable properly.
Retransfer cannot be Performed Successfully
v
Is the printing face of the card dirty?
Use a clean card.
v
Is the surrounding temperature or card surface temperature too
low?
Use the printer when the surrounding temperature is sufficiently high.
v
Is the retransfer speed setting value too high?
Set to a value that is smaller than the standard value, +2 (i.e.,
between +1 and -3).
v
Is the temperature of the retransfer heating roller too low?
Set to a value that is larger than the standard value, +1 (i.e., +2).
Troubleshooting
57