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Troubleshooting
Part No. 6B4389 June 1999 9-5
11. If PostScript jobs do not print or run together, set the service
(remote printer) with EOT set to string number 3 (control-D).
For example:
SET SERVICE HP_PRINTER EOT 3
12. If you cannot print long jobs (over I MB, add the line mx#0 to
your /etc/printcap file entry.
NOTE: If you are using Sun Solaris V2.4 or earlier, there is a bug
with long print jobs on the NIC.
NetWare Troubleshooting
If you cannot print from NetWare and you have checked the
hardware and network as described in the previous steps, verify
that the NIC is attached to the server queue by going to
PCONSOLE selecting PRINT QUEUE INFORMATION and then
CURRENTLY ATTACHED SERVERS. If the NIC does not appear
in the list of attached servers, check the following:
1. If you changed the log in password, change the password in
both the NIC printer server using the SET NETWARE
PASSWORD command and in the file server using the
PCONSOLE Print Server Information Change Password
command.
2. Make sure that you have enabled at least one NetWare file
server using the SET NETWARE SERVER servername
ENABLED command.
3. Check if you have exceeded your NetWare user limit.
4. Make sure that the print server name you used in
PCONSOLE exactly matches the name that is configured in
the NIC server and make sure it is defined as a Queue Server
for the print queue.
5. If you are running both 802.3 and Ethernet II frames on
different file servers on your network, the NIC print server
may not make a connection to the desired file server. Force
the frame type to the desired one using the SET NETWARE
FRAME command from the Print server remote console.
6. If you are losing portions of your print job, set the TIMEOUT
parameter in your CAPTURE statement to a higher value—at
least 50 seconds for Windows.