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Troubleshooting
Part No. 6B4389 June 1999 9-7
3. If you cannot print to the NIC from a client PC that is
connected to a Windows NTAS file server, verify that you can
print directly from DOS. If you can print from the file server
but not from the client, the problem is probably with the
NetBEUI communications rather than with the TCP/IP link to
the NIC. Check your file server network setup to make sure
that you can print from the client to other printers on the
network.
Windows Peer-to-Peer Troubleshooting
If you cannot print on a Windows Peer-to-Peer network, check the
following:
Peer to Peer using NetBEUI
If the print server does not show up in the Network Neighborhood
on a Windows Peer-to-Peer network, remove the Windows
network software for netBEUI from the Network Control panel and
then reinstall it.
— Install the NetBEUI Protocol, the client for Microsoft
Networks, and the network adapter card driver.
Peer to Peer using IPX
If the print server does not show up under JetAdmin on a
Windows Peer-to-Peer network, remove the Windows network
software from the Network Control panel and then reinstalling it
as follows:
— Install the IPX/SPX-Compatible Protocol, the client for
Microsoft Networks, and the network adapter card driver.
— Restart the system, and add the HP JetAdmin service.
Technical Assistance
If you have questions about the printer or the NIC, the retailer
from whom you purchased the printer may be able to answer
them. Kodak provides retailers with additional technical
information.
Kodak Customer Assistance Center
Contact the Kodak Customer Assistance Center if you: