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Troubleshooting
9-6 Part No. 6B4389 June 1999
AppleTalk Troubleshooting
If you cannot print from a Macintosh computer with AppleTalk,
check the following:
1. Make sure that you are running Phase 2 AppleTalk and that
you have selected the correct network interface from the
Network Control Panel on the Macintosh.
2. If you have a large network, make sure that you have the
AdobePS, LaserWriter 8.xx, or equivalent driver since earlier
versions may cause PostScript errors. Verify that you get the
correct printer information when you select Printer Info from
the Setup button in the Chooser.
3. Make sure that you have selected the correct Printer
Description File from the Chooser.
4. Verify that you selected the correct AppleTalk zone. Because
the NIC receives its zone information from router broadcasts,
it may not be in the zone you expect and will not show up in
the Choose. You may need to force the zone name with the
SET APPLETALK ZONE command.
5. If you are running an old version of Macintosh OS, verify that
the Laser Prep versions on all Macintosh computers that
need to print to the NIC are the same.
Windows NT Troubleshooting
If you are having trouble printing with Windows NT, check the
following:
1. Make sure that you can ping the NIC using the DOS
command PING
ipaddress
where ipaddress is the IP address
of the NIC.
2. Make sure that TCP/IP is installed and running on the
Windows NT system.