Filter
Top Products
A-61662 October 2011 7-1
7 Troubleshooting
Contents Clearing a document jam................................................................7-1
Problem solving ..............................................................................7-2
Contacting Service..........................................................................7-4
Clearing a document
jam
IMPORTANT: Only remove jammed documents from the transport
when the scanner cover is OPEN.
1. Pull the scanner cover release lever forward to open the scanner
cover.
2. Remove any jammed document(s) from the transport.
NOTE: If the document is in several pieces, carefully inspect the
entire transport path to verify the entire document has been
removed. If no document is found and the Jam Error
persists, clean the paper path sensors. For procedures, see
“Cleaning the optics” in Chapter 6.
3. Gently close the scanner cover and resume scanning.