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Troubleshooting
Use the information in this section to identify problems and follow
recommended procedures for correcting them. If you cannot solve the
problem, contact KODAK Service and Support.
Resolving Printer Error Messages
The printer has a built-in help system. When an error message
appears on the display, press [HELP] on the printer. The display shows
information that will help you correct the error.
Press the up and down arrow buttons to scroll through the Help
information.
Problem/Message Possible Solution
There is a paper jam. See “Clearing Paper Jams” on page 17.
Cover open Close the printer cover.
Out of paper Check that paper is loaded. If necessary,
load new paper. See “Loading Paper and
Greeting Card Paper” on page 7.
The toner is empty Check that there is toner. See “Changing
Toner Cartridges” on page 8.
Printing takes more
than 5 minutes per
page.
Turn off the power to the printer, and then
back on.