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Resolving Error Messages on the KODAK Advanced Picture
Exchange
Problem/Message Possible Solution
Printer indicates NOT
FOUND on the Device
Health Check Screen
(USB connection).
1. Check that:
• the power cord is connected.
• the printer is turned on.
• the USB cable is connected to the
printer and the APEX processor.
• there is no printer error.
• the paper trays are set for the correct
setting.
2. Run Device Health Check.
3. If the problem persists, contact KODAK
Service and Support.
You are having
connectivity issues and
your site uses DHCP.
1. From the Main screen of the APEX, touch:
•[Setup]
• [System Configuration]
• [Configure Network]
2. Use the arrows to select ipconfig/renew.
3. Touch [Execute].
4. Check the Network Settings with your
system administrator.
5. If the problem persists, contact KODAK
Service and Support.