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INSURANCE MARKET
Most firms in this industry are in the business of identifying and transferring risks from
an individual or business to the insurance company that is organized to accept these
risks. In order to facilitate policies, formal detailed documents are filed to outline the
specific terms and agreements of the coverage. Documentation is vital to the correct
processing of claims and adjustments.
Not only is documentation needed for external purposes, but for internal claim
information, training materials, and internal policy and procedure manuals. Many
of the claims and adjustment documentation are produced on legal-sized paper.
Copies of photographs are often included with claim or adjustment documentation
and often need to be scanned. Documents you may find in insurance companies:
• Policies
• Claims
• Adjustments
• Training materials
Who to call on
Depending on the size of the insurance company, typically a Department Manager
or Facilities Manager may be your initial point of contact. In smaller organizations,
typically the owner or Branch Manager will be the person you need to contact.