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Solving Problems with Printing Quality
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If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.
Colors are
not register-
ing properly;
colors are
mixed or
have page-
to-page vari-
ation.
The drum cartridge is
not correctly seated.
Remove the drum cartridge and rein-
stall it.
One or more of the
toner cartridges are
defective.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Line art does
not print in
color.
The line art setting for
2400 x 600 dpi
requires Color Match-
ing to be turned off.
In the driver, go to Properties/Quality
and choose Off in the Color Matching.
If you want color, lower the resolution
to 1200 x 600 or 600 x 600 dpi.
The color
has a poor
reproduction
or has poor
color density.
The drum cartridge is
defective.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Symptom Cause Solution