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Troubleshooting
13-4 Di2510/Di3010/Di3510
There are dark specks or
spots throughout the printed
output.
There are streaks in the
printed output.
The original glass is dirty. Wipe the glass with a dry soft
cloth.
Either the document pad is
dirty.
Clean the document pad with
a soft cloth dampened with a
mild detergent.
The original document is
printed on highly translucent
material, such as diazo
photosensitive paper or
overhead projector
transparencies.
Place a blank sheet of paper
on top of the document.
A double-sided document is
being copied.
If a thin double-sided
document is being copied,
the information on the back
side may be reproduced in
the copy. Touch [Density],
and then select a lighter
density for the background.
The image is not aligned
properly on the paper.
The document is not
positioned correctly.
Correctly position the
document against the
document scales.
If the duplexing document
feeder is installed, correctly
adjust the document guides
for the size of the document.
The document is not
positioned correctly in the
duplexing document feeder.
Lift open the duplexing
document feeder, and
correctly position the
document against the
document scales.
The original glass is dirty
(while using the duplexing
document feeder).
Wipe the glass with a dry soft
cloth.
The document guides are
not slid up against the edges
of the document.
Slide the document guides
against the edges of the
document.
Curled paper was loaded
into the paper drawer.
Flatten the paper before
loading it.
The printed page is curled. The paper that was used (as
with recycled paper) curls
easily.
Remove the paper from the
paper drawer, turn it over,
and then load it again.
Replace the paper with
paper that is not damp.
Symptom Possible Cause Remedy