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Appendix A Troubleshooting
Appendix A-2
■Basic Troubleshooting
This section describes how to troubleshoot. If problems are not resolved by using the following counter
-
measures, contact your Konica service representative.
First check the following ordinary causes of abnormalities:
1. Check the power of the main body printer (copier), computers and cable connections.
2. Check the LCD touch screen of the main body printer to find information concerning
the current trouble.
3. If possible, print the Test Print from the LCD of the main body printer to check that
the settings are appropriate.
4. Check the current status of the print controller.
• Check the current status shown on the LCD of the control panel.
• Touch the [STATUS] key on the Basic Screen to check the job status.
• When your job is being processed or waiting to be printed;
Windows:
The current status is displayed on the dialog shown by double-clicking [Start] - [Settings] - [Printers]
- printing system currently used.
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