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6-2 Troubleshooting
General Guidelines
The table below provides basic solutions for problems you may
encounter with the printer. We suggest you consult this table to
troubleshoot the problems before calling for service repairs.
Tips
Printer problems may be solved easily by following the tips below. When
you have encountered a problem that following the above guidelines will
not solve, try the following:
• Turn the printer power off and wait for several seconds. Then, turn
on the printer.
• Restart the computer you are using to send print jobs to the printer.
• Obtain and use the latest version of the printer driver. The latest
versions of printer drivers and utilities are available at:
http://www.kyoceramita.com/download/.
• Make sure that the procedures for printing are correctly followed in
the application software. Consult the documentation supplied with
the application software.
Symptom Check Items Corrective Actions
Print quality is poor. – Refer to Print Quality Problems on page 6-3.
Text is missing on the
Windows test page.
– This is a problem specific to the Windows OS. It is
not a printer problem. It does not affect print quality.
Paper is jammed. – Refer to Clearing Paper Jams on page 6-12.
Nothing lights on the
operation panel even
when power is turned on
and the fan makes no
noise.
Check the power cord is property
plugged into power outlet.
Connect both ends of the power cord securely. Try
replacing the power cord. Refer to Installation Guide
for more information.
Check the power switch is in the
On ( | ) position.
Refer to the Installation Guide for more information.
The printer prints a status
page but data from the
computer is not being
printed.
Check program files and application
software.
Try printing another file or using another print
command. If the problem occurs with a specific file or
application, check the printer settings for that
application.
Check the interface cable. Connect both ends of the interface cable securely.
Try replacing the printer cable. Refer to the
Installation Guide for more information.
Vapor is emitted at the
rear of the printer.
Check if the temperature is low near
the location of the printer, or if the
paper that is being used has been
exposed to humidity.
Depending on the operating environment of the
printer and the condition of the paper, heat
generated during printing can evaporate water
moisture in the printed paper, emitting vapor from the
printer. In this case, printing can be continued
without any problem.
To correct this, increase the temperature in the room,
and use paper that has been stored in a dry place.