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6-12 Troubleshooting
Clearing Paper Jams
If paper jams in the paper transport system, or no paper sheets are fed
at all, the Paper jam message appears and the location of the paper
jam (the component where the paper jam has occurred) is also
indicated. Status Monitor or COMMAND CENTER can indicate the
location of the paper jam (the component where the paper jam has
occurred). Remove the paper jam. After removing the paper jam, the
printer will resume printing.
Possible Paper Jam Locations
The figure below shows the printer's paper paths including the optional
paper feeder. The locations where paper jams might occur are also
shown here, with each location explained in the table below. Paper jams
can occur in more than one component on the paper paths.
Face-up Tray
PT-310
Paper Feeder
PF-310
Paper jam message
Paper jam
location
Description Reference page
Paper jam
MP Tray
Paper jam
EF
Paper jam
Bulk Feeder
A Paper is jammed at the MP tray or
optional envelope feeder or bulk paper
feeder (if installed [FS-3920DN and
FS-4020DN only]).
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