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UDS10/UDS100 User Guide Troubleshooting and Contact Information
47
Problem/Message Reason Solution
You may have entered the hardware
address incorrectly with the ARP
command.
Confirm that the hardware address
that you entered with the ARP
command is correct. The hardware
address may only include numbers
0-9 and letters A-F. In Windows and
usually in Unix, the segments of the
address are separated by dashes. In
some forms of Unix, the address is
segmented with colons.
The IP address you are trying to
assign is not on your logical subnet.
Confirm that your PC has an IP
address and that it is in the same
logical subnet that you are trying to
assign to the UDS.
When you Telnet to port 1 to assign
an IP address to the UDS, the Telnet
window does not respond for a long
time.
The UDS may not be plugged into the
network properly.
Make sure that the Link LED is lit. If
the Link LED is not lit, then the UDS
is not properly plugged into the
network.
When you try to assign an IP with
DeviceInstaller, you get the following
message:
No device was found at this hardware
address.
The cause is most likely one of the
following:
The hardware address you specified
is incorrect.
The device is not physically
connected to the network.
Double-check the settings that you
specified.
Note: You cannot assign
an IP address to a UDS
through a router.
No LEDs are lit. The unit or its power supply is
damaged, or the unit is not plugged
into power properly.
Try plugging the UDS into another
outlet. If this does not fix the
problem, contact your dealer or
Lantronix Technical Support for a
replacement.
The UDS will not power up properly,
and the LEDs are flashing.
Various Consult the LEDs section above or
the Quick Start for the LED flashing
sequence patterns. Call Lantronix
Technical Support if the blinking
pattern indicates a critical error.