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Chapter 11. Getting support
This chapter provides information about getting help and support from Lenovo.
• “Before you contact Lenovo” on page 133
• “Getting help and service” on page 134
• “Purchasing additional services” on page 135
Before you contact Lenovo
Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Web site.
Registering your computer
If your system is installed with the Windows 7 operating system, register your computer with Lenovo at
http://www.lenovo.com/register. For more information, see “Registering your computer” on page 17.
If your system is installed with the Windows 8 operating system, click Lenovo Support from the Start screen.
Click Registration. Then follow on-screen instructions.
Downloading system updates
Downloading updated software might resolve problems you experience with your computer.
To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/support
Recording information
Before you talk to a Lenovo representative, record the following important information about your computer.
Recording problem symptoms and details
Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.
• What is the problem? Is it continuous or intermittent?
• Is there an error message? What is the error code, if any?
• What operating system are you using? Which version?
• Which software programs were running at the time of the problem?
• Can the problem be reproduced? If so, how?
Recording system information
The serial number label is on the bottom of your computer. Record the machine type and the serial number.
• What is the name of your Lenovo product?
• What is the machine type?
• What is the serial number?
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