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Solution: Make sure that the TrackPoint pointing device or touch pad is enabled in the UltraNav Device
Setting window.
Note: To open the UltraNav Device Setting window, click Start ➙ Control Panel ➙ Hardware and
Sound ➙ Mouse, and then click the UltraNav tab.
Keyboard problems
• Problem: All or some keys on the keyboard do not work.
Solution: If an external numeric keypad is connected:
1. Turn off the computer.
2. Remove the external numeric keypad.
3. Turn on the computer and try using the keyboard again.
If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external
keyboard. Make sure that you have seated the connectors correctly.
If the problem persists, make sure that the correct device driver is installed.
1. Click Start ➙ Control Panel. Change the view of Control Panel from Category to Large icons or
Small icons.
2. Click Keyboard.
3. Select the Hardware tab. In the Device Properties pane, make sure that you see this message:
Device Status: This device is working properly.
If keys on the keyboard still do not work, have the computer serviced.
• Problem: All or some keys on the external numeric keypad do not work.
Solution: Make sure that the external numeric keypad is correctly connected to the computer.
Problems with the display and multimedia devices
This topic includes the most common problems with displays and multimedia devices, including the
computer display, the external monitor, audio devices, and the optical drive.
Computer screen problems
• Problem: The screen is blank.
Solution: Do the following:
– Press F6 to bring up the image.
– If you are using the ac power adapter, or using the battery and the Power Manager battery gauge
shows that the battery is not depleted, press F8 to make the screen brighter.
– If your computer is in sleep mode, press Fn to resume from the sleep mode.
– If the problem persists, follow the solution for the following problem.
• Problem: The screen is unreadable or distorted.
Solution: Make sure that:
– The display device driver is installed correctly.
– The screen resolution and color quality are correctly set.
– The monitor type is correct.
To check these settings, do the following:
1. Right-click on the desktop, and click Personalize.
122 User Guide