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Replacing the keyboard or mouse . . . . . 62
Completing the parts replacement . . . . . 63
Chapter 6. Recovery information . . . 65
Recovery information for the Windows 7 operating
system. . . . . . . . . . . . . . . . . . 65
Creating and using recovery media . . . . . 65
Performing backup and recovery operations . 66
Using the Rescue and Recovery workspace . 67
Creating and using a rescue medium . . . . 68
Reinstalling preinstalled applications and
device drivers . . . . . . . . . . . . . 69
Reinstalling software programs . . . . . . 70
Reinstalling device drivers . . . . . . . . 70
Solving recovery problems . . . . . . . . 70
Recovery information for the Windows 8 operating
system. . . . . . . . . . . . . . . . . . 71
Chapter 7. Using the Setup Utility
program . . . . . . . . . . . . . . . . 73
Starting the Setup Utility program . . . . . . . 73
Viewing and changing settings . . . . . . . . 73
Using passwords. . . . . . . . . . . . . . 73
Password considerations. . . . . . . . . 74
Power-On Password . . . . . . . . . . 74
Administrator Password . . . . . . . . . 74
Hard Disk Password. . . . . . . . . . . 74
Setting, changing, and deleting a password . 74
Erasing lost or forgotten passwords (clearing
CMOS) . . . . . . . . . . . . . . . . 75
Enabling or disabling a device . . . . . . . . 75
Selecting a startup device . . . . . . . . . . 76
Selecting a temporary startup device . . . . 76
Selecting or changing the startup device
sequence . . . . . . . . . . . . . . . 76
Enabling ErP compliance mode . . . . . . . . 76
Exiting the Setup Utility program . . . . . . . 77
Chapter 8. Updating system
programs . . . . . . . . . . . . . . . 79
Using system programs . . . . . . . . . . . 79
Updating (ashing) the BIOS from a disc . . . . 79
Updating (ashing) the BIOS from your operating
system. . . . . . . . . . . . . . . . . . 80
Recovering from a POST/BIOS update failure . . 80
Chapter 9. Preventing problems . . . 81
Keeping your computer current . . . . . . . . 81
Getting the latest device drivers for your
computer . . . . . . . . . . . . . . . 81
Updating your operating system . . . . . . 81
Using System Update . . . . . . . . . . 82
Cleaning and maintenance . . . . . . . . . . 82
Basics . . . . . . . . . . . . . . . . 82
Cleaning your computer . . . . . . . . . 83
Good maintenance practices . . . . . . . 84
Moving your computer . . . . . . . . . . . 84
Chapter 10. Troubleshooting and
diagnostics . . . . . . . . . . . . . . 87
Basic troubleshooting . . . . . . . . . . . . 87
Troubleshooting procedure . . . . . . . . . . 88
Troubleshooting . . . . . . . . . . . . . . 88
Audio problems . . . . . . . . . . . . 89
CD problems . . . . . . . . . . . . . 90
DVD problems . . . . . . . . . . . . . 91
Intermittent problems . . . . . . . . . . 93
Keyboard, mouse, or pointing device
problems . . . . . . . . . . . . . . . 93
Monitor problems. . . . . . . . . . . . 95
Networking problems . . . . . . . . . . 97
Option problems . . . . . . . . . . . . 99
Performance and lockup problems . . . . . 100
Printer problems . . . . . . . . . . . . 102
Serial port problems. . . . . . . . . . . 102
Software problems . . . . . . . . . . . 103
USB problems . . . . . . . . . . . . . 104
Diagnostic programs . . . . . . . . . . . . 104
Lenovo Solution Center . . . . . . . . . 104
Lenovo ThinkVantage Toolbox. . . . . . . 105
PC-Doctor for DOS . . . . . . . . . . . 105
Chapter 11. Getting information, help,
and service . . . . . . . . . . . . . 107
Information resources . . . . . . . . . . . . 107
Lenovo ThinkVantage Tools . . . . . . . . 107
Lenovo Welcome . . . . . . . . . . . . 107
Help and Support. . . . . . . . . . . . 107
Safety and Warranty. . . . . . . . . . . 107
Lenovo Web site . . . . . . . . . . . . 107
Lenovo Support Web site. . . . . . . . . 108
Help and service . . . . . . . . . . . . . . 108
Using the documentation and diagnostic
programs . . . . . . . . . . . . . . . 108
Calling for service. . . . . . . . . . . . 108
Using other services . . . . . . . . . . 109
Purchasing additional services . . . . . . 109
Appendix A. Notices. . . . . . . . . 111
Trademarks . . . . . . . . . . . . . . . . 112
Appendix B. Regulatory
information . . . . . . . . . . . . . 113
Export classication notice. . . . . . . . . . 113
ii ThinkCentre User Guide