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Table 11. Abbreviated list of POST error messages (continued)
POST
message
Failing device or
problem found Suggested action
00019xxx Microprocessor x is
not functioning or
failed the built-in
self-test.
Make sure that microprocessor x is installed
correctly. (Trained service technician only) If the
problem remains, replace microprocessor x.
012980xx
012981xx
Data for
microprocessor x
Download and install the latest level of BIOS code.
Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the system-error LED on the operator information panel; if it is lit, check
the EasyLED LEDs (see “EasyLED LEDs” on page 159).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
EasyStartup problems
Table 12. EasyStartup DVD
v Follow the suggested actions in the order in which they are listed in the Action Column until the problem
is resolved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRU’s) and which fields are field replaceable units (FRUs).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The EasyStartup DVD
will not start.
v Make sure that the server supports the EasyStartup program and has a startable
(bootable) CD or DVD drive.
v If the startup (boot) sequence settings have been changed, make sure that the CD or
DVD drive is first in the startup sequence.
v If more than one CD or DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The EasyStartup
program will not start the
operating-system media.
Make sure that the operating-system media is supported by the EasyStartup program.
See the EasyStartup User Guide for a list of supported operating-system versions.
144 ThinkServer RD210 Types 3795, 3796, 3818, and 3819: Installation and User Guide