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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Symptom Action
The power-control button does
not work, and the reset button
does work (the server does not
start).
Note: The power-control button
will not function until 20
seconds after the server has
been connected to ac power.
1. Make sure that the power-control button is working correctly:
a. Disconnect the server power cords.
b. Reconnect the power cords.
c. (Trained service technician only) Reseat the operator information panel
cables, and then repeat steps 1a and 1b.
v (Trained service technician only) If the server starts, reseat the operator
information panel. If the problem remains, replace the operator
information panel.
v If the server does not start, bypass the power-control button by using the
force power-on jumper (see “System-board switches and jumpers” on
page 30). If the server starts, reseat the operator information panel. If the
problem remains, replace the operator information panel.
2.
Make sure that the reset button is working correctly:
a. Disconnect the server power cords.
b. Reconnect the power cords.
c. (Trained service technician only) Reseat the EasyLED panel cable, and
then repeat steps 1a and 1b.
v (Trained service technician only) If the server starts, replace the
EasyLED panel.
v If the server does not start, go to step 3.
3.
Make sure that:
v The power cords are correctly connected to the server and to a working
electrical outlet.
v The type of memory that is installed is correct.
v The DIMMs are fully seated.
v The LEDs on the power supply do not indicate a problem.
v The microprocessors are installed in the correct sequence.
4.
Reseat the following components:
a. DIMMs
b. (Trained service technician only) Power switch connector
c. (Trained service technician only) Power backplane
5.
Replace the components listed in step 4 one at a time, in the order shown,
restarting the server each time.
6. If you just installed an optional device, remove it, and restart the server. If the
server now starts, you might have installed more devices than the power supply
supports.
7. See “Power-supply LEDs” on page 34.
8. See “Troubleshooting tables” on page 144.
154 ThinkServer RD210 Types 3795, 3796, 3818, and 3819: Installation and User Guide