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8
Chapter 8
Troubleshooting
This chapter describes some problem situations, which may arise, and
the solutions to them.
Overview
If you encounter printing difficulties, please refer to the appropriate section.
If, after following the advice in these documents, the LevelOne Printer Server still does not
function properly, please contact your dealer for further advice.
Hardware & LAN Problems
Problem No. 1 All the LevelOne Printer Server's LEDs are off.
Solution No. 1 Check the power supply or power connection.
Problem No. 2 LevelOne Printer Server's status light continuously stays lit.
Solution No. 2 Reset the LevelOne Printer Server by unplugging the power supply and
plugging it back in.
Problem No. 3 The LevelOne Printer Server unit can not be found on the LAN, so
configuration is not possible.
Solution No. 3
If using 10/100BaseT, check the Hub:
• The link LED for the port to which the LevelOne Printer Server is
connected should be ON.
• If it is Off, there is a problem in the network cable.
If using TCP/IP:
• Ensure that there are no routers between the LevelOne Printer
Server and the PC used for configuration.
• Ensure that the PC used for configuration has the TCP/IP network
protocol installed. Test its network connection by seeing if you can
locate other LAN devices from the PC. (e.g. Use Network
Neighborhood and try to browse the network.)
Problem No. 4 I am using DHCP, and getting an IP Address conflict involving the
LevelOne Printer Server.
Solution No. 4 If the LevelOne Printer Server is left on, but the DHCP server is turned
off, then the LevelOne Printer Server will retain its IP Address without
the DHCP Server being aware of it. Simply reset the LevelOne Printer
Server so it will obtain a new IP Address.
This problem would also arise if you assigned static IP Address, which
is within the range used by the DHCP server. If so, use another address
which is NOT within the range used by the DHCP server.
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