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Appendix A - Troubleshooting
check your Internet connection (DSL/Cable modem etc) to see that it is
working correctly.
Problem 2: Some applications do not run properly when using the LevelOne Wire-
less Broadband Router.
Solution 2:
The LevelOne Wireless Broadband Router processes the data passing
through it, so it is not transparent.
Use the Special Applications feature to allow the use of Internet applications
which do not function correctly.
If this does solve the problem you can use the DMZ function. This should
work with almost every application, but:
• It is a security risk, since the firewall is disabled.
• Only one (1) PC can use this feature.
Wireless Access
Problem 1: My PC can't locate the Wireless Access Point.
Solution 1:
Check the following.
• Your PC is set to Infrastructure Mode. (Access Points are always in
Infrastructure Mode)
• The SSID on your PC and the Wireless Access Point are the same.
Remember that the SSID is case-sensitive. So, for example "Work-
group" does NOT match "workgroup".
• Both your PC and the Wireless Access Point must have the same setting
for WEP. The default setting for the LevelOne Wireless Broadband
Router is disabled, so your wireless station should also have WEP dis-
abled.
• If WEP is enabled on the LevelOne Wireless Broadband Router , your
PC must have WEP enabled, and the key tables (for 64 Bit encryption)
or key (for 128 Bit encryption) must match.
• If the LevelOne Wireless Broadband Router 's Wireless screen is set to
Allow LAN access to selected Wireless Stations only, then each of your
Wireless stations must have been selected, or access will be blocked.
• To see if radio interference is causing a problem, see if connection is
possible when close to the Wireless Access Point.
Remember that the connection range can be as little as 100 feet in poor
environments.
Problem 2: Wireless connection speed is very slow.
Solution 2:
The wireless system will connect at the highest possible speed, depending on
the distance and the environment. To obtain the highest possible connection
speed, you can experiment with the following:
• Access Point location.
Try adjusting the location and orientation of the Access Point.
• Wireless Channel
If interference is the problem, changing to another channel may show a
marked improvement.
• Radio Interference
Other devices may be causing interference. You can experiment by
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