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Print quality problems
Print is too light or too dark • The Toner Darkness setting is too
light or too dark.
• Paper that does not meet the printer
specifications is being used.
• The toner cartridge is low on toner.
• The toner cartridge is defective.
• Select a different Toner Darkness
†
setting from the printer driver before
sending the job to print.
• Load paper from a new package.
• Avoid textured paper with rough
finishes.
• Make sure the loaded paper is not
damp.
• Replace the toner cartridge.
Transparency print quality is poor
(Print has inappropriate light or dark
spots, toner is smeared, or horizontal
or vertical light bands appear.)
• Transparencies that do not meet the
printer specifications are being
used.
• The Form Type setting in the printer
driver is set to something other than
transparency.
• Use only transparencies
recommended by the manufacturer.
• Set the Form Type setting to
transparency.
Toner specks • The toner cartridge is defective.
• The fuser is worn or defective.
• Toner is in the paper path.
• Replace the toner cartridge.
• Replace the fuser
*
.
• Call for service.
Toner rubs off the paper easily
when sheets are handled
• The Paper Texture setting is wrong
for the type of print media being
used.
• The Paper Weight setting is wrong
for the type of print media being
used.
• The fuser is worn or defective.
• Change Paper Texture
†
from
Normal to Smooth or Rough.
• Change Media Type in Drivers to an
appropriate weight for the print
media being used.
• Replace the fuser
*
.
Gray background • The Toner Darkness setting is too
dark.
• The toner cartridge is defective.
• Select a different Toner Darkness
†
setting from the printer driver before
sending the job to print.
• Replace the toner cartridge.
Uneven print density The toner cartridge is defective. Replace the toner cartridge.
Symptom Cause Solution
*
To replace the fuser, call a service technician.
†
This setting can be changed using the Local Printer Settings Utility.
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