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Fine horizontal lines appear on color pages
You may notice fine, horizontal lines in photographs or pages with a high concentration of color. This can occur when
the printer is in Quiet Mode. To fix this, set Quiet Mode to Off (Image/Photo).
Ghost images
Cause Solution
The photoconductor is not functioning properly.
• Make sure the Paper Type setting is correct for the media
that you are using.
• Replace the photoconductor.
The paper weight or Paper Weight setting in the Paper
Menu is wrong for the type of paper being used.
Make sure the Paper Type and Paper Weight settings match
the type of paper that you are using.
Toner is low. Replace the toner cartridge.
Gray background
Cause Solution
Toner darkness setting is too dark. Select a different toner darkness setting in the printer software before sending the
job to print.
Toner cartridge is worn or defective. Replace the toner cartridge.
Incorrect margins
Cause Solution
Guides in the selected tray are set for a different paper
size than what is loaded in the tray.
Move the guides in the tray to the proper positions for the size
loaded.
Auto size sensing is set to Off, but you loaded a different
size paper in a tray. For example, you inserted A4-size
paper into the selected tray but did not set the Paper Size
to A4.
• Set the Paper Size to match the paper size in the tray.
• Specify the correct page size in Print Properties or the
program.
Light colored line, white line, or incorrectly colored line
Example Cause Solution
Toner cartridge is defective. Replace the color cartridge causing the
line.
Photoconductor is defective. Replace the photoconductor.
Transfer module is defective. Replace the transfer module.
Troubleshooting
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