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Example Cause Solution
Printhead lenses are dirty. Clean the printhead lenses.
Paper curls badly
Cause Solution
Paper Type and Paper Weight settings are not appropriate for
the type of paper or specialty media that you are using.
Change the Paper Type and Paper Weight settings to
match the paper or specialty media loaded in the printer.
Paper has been stored in a high-humidity environment. Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Print irregularities
Example Cause Solution
Paper has absorbed moisture due to high humidity. Load paper from a fresh package into the paper
tray.
You are using paper that does not meet the printer
specifications.
Make sure that the Paper Type and Paper
Weight settings match the type of paper that
you are using.
Avoid textured paper with rough finishes.
A toner cartridge, the transfer module, or the fuser is
worn or defective.
Replace the print cartridge, the transfer module,
or the fuser.
Print is too dark
Cause Solution
Printer may not have recalibrated recently. Perform Color Adjust from the Quality menu.
Toner Darkness setting is too dark, RGB Brightness setting is
too dark, or RGB Contrast setting is too high.
Select a different Toner Darkness setting, RGB Brightness
setting, or RGB Contrast setting from Print Properties before
sending the job to print.
Toner cartridge is worn or defective. Replace the toner cartridge.
Troubleshooting
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