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Toner fog or background shading appears on the page
Cause Solution
Toner cartridge is defective or installed incorrectly. Reinstall or replace the cartridge.
Transfer module is worn or defective. Replace the transfer module.
Photoconductor is worn or defective. Replace the photoconductor.
Fuser is worn or defective. Replace the fuser.
Toner is in the paper path. Call for service.
Printer may not have recalibrated recently. Perform color adjust from the Quality menu.
Application may specify off-white background. Check the application.
Toner rubs off
Cause Solution
Specialty media is being used. Make sure the correct Paper Type is selected.
The Paper Weight setting in the Paper Menu is wrong for
the type of paper being used.
Change the Paper Weight from Normal to Heavy. If
necessary, change Paper Texture from Normal to Rough.
Fuser is worn or defective. Replace the fuser.
Toner specks
Cause Solution
Toner cartridges are worn or defective. Replace the defective or worn cartridges.
Toner is in the paper path. Call for service.
The photoconductor may be defective. Replace the defective photoconductor.
Transparency print quality is poor
Cause Solution
You are using transparencies that do not meet the printer
specifications.
Use only transparencies recommended by the printer
manufacturer.
Paper Type setting for the tray you are using is set to
something other than Transparency.
Make sure the Paper Type setting is set to Transparency.
Troubleshooting
189