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Skewed print
Cause Solution
Guides in the selected tray are not in the correct position for
the paper size loaded in the tray.
Move the guides in the tray to the proper positions for the
size loaded.
• Make sure that the width guide is not too far from the
paper stack.
• Make sure that the width guide is not pressing too tightly
against the paper stack.
• Make sure that the length guide is not too far from the
paper stack.
• Make sure that the length guide is not pressing too
tightly against the paper stack.
You are using paper that does not meet the printer
specifications.
Make sure that you are using paper that meets the printer
specifications.
Solid color pages
Cause Solution
Photoconductor is installed incorrectly. Remove and then reinstall the photoconductor.
Photoconductor is defective. Replace the photoconductor.
Printer requires servicing. Call for service.
Streaked horizontal lines
Example Cause Solution
A toner cartridge is defective,
empty, or worn.
Replace the toner cartridge.
Fuser is defective or worn. Replace the fuser.
Photoconductor may be defective. Replace the defective
photoconductor.
Streaked vertical lines
Example Cause Solution
Toner is smeared before fusing to the
paper.
If paper is stiff, try feeding from another
tray.
Toner cartridge is defective. Replace the toner cartridge causing the
streaks.
Transfer module is worn or defective. Replace the transfer module.
Troubleshooting
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