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Solving mailbox problems
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Troubleshooting
Solving mailbox problems
Job prints from the
wrong tray or on the
wrong paper or specialty
media.
The operator panel menu
settings do not match the
media loaded in the tray.
Make sure the Paper Size and Paper Type specified in the
printer driver match the paper size and type in the tray and
what is set on the printers operator panel.
Incorrect characters
print.
You are using an
incompatible parallel
cable.
If you are using a parallel interface, make sure you are using
an IEEE 1284-compliant parallel cable. We recommend
Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for
the standard parallel port.
The printer is in Hex
Trace mode.
If Ready. Hex Trace appears on the display, you must exit
Hex Trace mode before you can print your job. Turn the printer
off and back on to exit Hex Trace mode.
Tray linking does not
work.
Tray linking is not
configured properly.
• Make sure both the size and type of media are the same in
both trays.
• Make sure the paper guides in the trays are set for the
correct size media.
• Make sure the menu values for both size and type are set
correctly in the Paper Menu.
• For more informations, see Linking trays or see the
Menus and Messages Guide.
•
Large jobs do not collate. Collate is not set to On. Set Collation to On in the Finishing Menu or through the
printer driver.
Note: Setting Collation to Off in the driver overrides the
setting in the Finishing Menu.
For more informations, see the Menus and Messages Guide.
The job is too complex. Reduce the complexity of the print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
The printer does not
have enough memory.
Add printer memory or an optional hard disk.
Unexpected page breaks
occur.
The job has timed out. Set Print Timeout to a higher value from the Setup Menu.
For more informations, see the Menus and Messages Guide.
Symptom Cause Solution
Paper jams before
reaching the mailbox.
The mailbox and the
printer are misaligned.
Realign the mailbox and the printer.
For more informations, see Clearing mailbox, finisher, or
output expander jams (Area M).
The mailbox is not
connected properly.
Check the electrical connection.
Symptom Cause Solution