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Chapter 8: Understanding printer messages
Service messages
Service messages also alert you to problems that require
intervention. However, the printer will stop printing and
the errors are non-recoverable. It may be possible to
power the printer off and back on to temporarily recover
from the service message error condition. A service mes-
sage normally indicates a service technician is required.
23
x
Paper Jam Check Duplex The printer has detected a paper jam in the duplex unit.
You must remove the paper from the entire duplex unit paper path. Then close any
open covers and the duplex tray.
Press
Go
to clear the message. See page 175 for additional instructions on
clearing a jam.
See page 104 for information about avoiding jams.
Note:
If the duplex unit is not plugged in, the printer will display
230 Paper Jam
Check Duplex
.
24
x
Paper Jam Check Tray
x
The printer has detected a paper jam in the tray specified in the message.
You must remove the paper from the paper path. Then close any open trays or
covers.
Press
Go
to clear the message. See page 173 for additional instructions on
clearing a jam.
See page 104 for information about avoiding jams.
2
5x
Paper Jam MP Feeder The printer has detected a paper jam in the multipurpose feeder.
You must remove the paper from the multipurpose feeder and paper path. Then
close any open covers.
Press
Go
to clear the message. See page 172 for additional instructions on
clearing a jam.
See page 104 for information about avoiding jams.
Attendance messages (continued)
Message Action
Service messages
Message Action
900 Service RIP Software An unrecoverable printer software error has occurred. A service technician is
required to correct this condition.
910-912 Service Engine Motor Indicates an engine motor problem has occurred. A service technician is required
to correct this condition.
917 Service Transfer Belt Indicates an error has occurred in the transfer belt. If Alarm Control is turned on,
the alarm is sounded if this error occurs. Replacing the transfer belt usually solves
this problem.