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Chapter 8: Identifying other problems
Identifying other
problems
The information in the following tables may help you
solve other printing problems. If these suggestions still do
not correct the problem, call for service. You may have a
printer part that requires adjustment or replacement.
Print quality problems
Problem Action
Print is too light, or printed images
or characters have voids or
dropouts.
Make sure the front cover is closed completely.
Make sure you’re using recommended paper or other media. Use media from a
new package.
Make sure you have selected the correct Paper Type setting for the media you’re
using.
If you suspect a print cartridge is low on toner, remove the appropriate cartridge
and gently shake it back-and-forth to distribute the toner evenly. Reinsert the
cartridge and try printing the job again.
Replace the print cartridge that matches the color on the page that is too light or
not present in the void areas. See page 121.
Colored lines, streaks, or
smudges appear on the printed
page, or print appears blurred or
unclear.
Replace the print cartridge that matches the color of the lines, streaks, or
smudges on the page. See page 121.
The page has 100% coverage of
one color.
Replace the print cartridge that matches the color on the page. See page 121.