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5
Lower the scanner unit until it is completely closed.
If the error message appears again, replace the black cartridge with
a new black cartridge.
If the error message does not appear, repeat steps 1-3 and then go
to step 6.
6 Reinstall the color cartridge and remove the black print cartridge.
7 Lower the scanner unit until it is completely closed.
If the error message appears again, replace the color cartridge with
a new color cartridge.
If there is no error message (indicated by flashing lights), repeat
steps 1-3 and then reinstall both print cartridges.
8 Lower the scanner unit until it is completely closed.
If you get the error message again, while both cartridges are
installed, replace both of the cartridges.
Other error messages
1 Turn the All-In-One off.
2 Wait a few seconds, and then turn the All-In-One back on.
3 Send your document to print.
Uninstall and reinstall the All-In-One software
If the All-In-One is not functioning properly or if a communications error
message appears when you try to use your All-In-One, you may need to
uninstall, and then reinstall the All-In-One software.