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Troubleshooting
Linksys EA-Series
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This chapter can help you solve common setup issues and connect to the
Internet. You can find more help from our award-winning customer support at
linksys.com/support.
During setup
Your router was not successfully set up
If Setup did not complete, you can try the following:
• Press and hold the Reset button on your router with a paperclip or pin
for about 15 seconds (until the power indicator flashes), then run the
Setup program again on the router’s CD.
Your router’s appearance may vary
• Temporarily disable your computer’s firewall (see the security software’s
instructions for help), then run the Setup program again on the router’s
CD.
• If you have another computer, use that computer to run the Setup
program again on the router’s CD.
Windows XP Service Pack update
On Windows XP computers, Setup requires Service Pack 3 in order to work. If the
currently installed Service Pack is older than version 3, you need to download
and install Service Pack 3 before installing your router.
TIP
To temporarily connect to the Internet and download the required
Service Pack, you can use the included Ethernet cable to connect
your computer directly to your modem.
To install Service Pack 3:
1.
Connect to the Microsoft Update website (update.microsoft.com/
windowsupdate).
2.
Follow the instructions on the website or contact Microsoft if you need
further help.
3.
After downloading and installing Service Pack 3, run the Setup program
on your router’sCD.
Troubleshooting