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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Operating the Console
25Transferring Calls to Outside Numbers
3
5. Select one of the following options:
■ Press the RELEASE button as soon as the call starts to ring.
or
■ Announce the call to the called party.
— If the called party accepts the call, press the
RELEASE button.
— If the called party declines to talk to the caller, press the
SPLIT
button to reconnect to the caller.
Follow your company’s procedures for taking messages.
— Press the
RELEASE button.
or
■ If the called party is busy or does not answer, press the CANCEL
button to reconnect with the caller.
■ Follow your company’s procedures for taking messages.
■ Press the RELEASE button.
Transferring Calls to Outside
Numbers
You may receive calls that you need to transfer to outside calls from internal
callers or you may need to transfer one outside call to another outside number.
The process for both types of calls is the same.
To transfer a call to an outside number:
1. Press the lighted call appearance button.
2. Greet the caller.
3. Access an outgoing line by pressing an outside line button or by dialing an
outside line access code (many companies use 9 to access an outside line).
4. Select one of the following options:
■ Press the RELEASE button if the caller plans to complete the call.
or
■ Dial the desired party using the dialing keypad, then press the
R
ELEASE button as soon the call starts to ring.
or
■ Announce the call to the called party.
— If the called party accepts the call, press the R
ELEASE button.