Filter
Top Products
DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
47Assisting Callers with Special Tools
4
Example
Edward Murrow, Widgets, Inc. salesman, just fell down a flight of stairs breaking
his leg. Tom Bronaw, who was nearby, calls the emergency extension. As soon as
the call is made, all digital telephones with an assigned
CRSS-ALERT button are
notified with a continuous ring. The following information appears on Pat’s
display:
Feature Name
Crisis Alert — Every User Responds
Procedures
If you work for a company that has more than one digital telephone and you
receive an emergency call, the following occurs at all digital telephones and the
attendant console:
1. The
CRSS-ALERT button flashes and a continuous ring alerts the designated
digital station. The display shows the current crisis alert, overwriting any
current display.
2. Because each digital station must acknowledge each alert, each user pushes
the
CRSS-ALERT button, turning off the ringing and changing the lamp to a
steady state.
3. The user records the crisis alert information.
4. The user pushes the
NORMAL DISPLAY MODE button and the lamp turns off
and the display clears.
Feature Name
Crisis Alert — Single User Responds
Procedures
If you work for a company that has more than one digital telephone and you
receive an emergency call, the following occurs at all digital telephones and the
attendant console:
1. The
CRSS-ALERT button flashes and a continuous ring alerts the designated
digital station. The display shows the current crisis alert, overwriting any
current display.
2. Because each digital station receives the alert, one user pushes the
CRSS-ALERT button, turning off the ringing and clearing the alert from all
other stations.
e= TOM ROBERTS 3041 EMRGENCY