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Using the Features
29Speeding Up the Console
4
DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
4
Using the Features
You might find yourself working at an organization that requires you to know
more than the standard operating procedures outlined in the previous chapter. For
example, you may be the guardian of your company’s long distance calls.
This chapter covers features available at your console. You may not have every
feature described in this chapter. To obtain a list of your company’s features and
their associated access codes, check with your system manager.
Information for each feature discussed in this chapter includes a brief feature
description, an example that illustrates the feature, the feature’s official name, and
step-by-step procedures for using the feature.
The examples in this chapter are based on a fictitious company, Widgets, Inc., that
produces self-cleaning bathtubs. The console operator for Widgets, Inc., Pat,
manages calls for this 500-employee company.
Speeding Up the Console
Your system manager can program features described in this section to save time
in a fast-paced environment. Features in this section reduce the number of buttons
you must press to complete an operation.
Using Auto Start
You can initiate a calling procedure by pressing any button on your dial keypad
without pressing the
START button.