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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
49Assisting Callers with Special Tools
4
Example
Linda Mahoney, Widgets, Inc. spokesperson, has just suffered from a heart attack.
Tom Roberts, who works nearby, calls the company’s emergency access to
attendant feature access code (FAC). As soon as the call is made, the following
information appears on Pat’s display:
She also hears a siren-like tone.
Feature Name
Emergency Access to Attendant
Procedures
If you work for a company that has more than one console and you receive an
emergency call, the following occurs at all consoles:
1. A user takes the handset off-hook or dials the feature access code.
■ If the user took the handset off-hook, the call automatically rings at
the attendant console after a predetermined amount of time (usually
10 seconds after dial tone stops). The call rings at the console with a
louder-than-normal volume. If the guest dialed the feature access
code, the call rings immediately at the attendant console.
■ The following displays:
2. Follow your local procedures for handling emergencies.
NOTE:
Even if the attendant console is in night service, the call still rings at the
attendant console, but it can be answered at the backup telephone with
Trunk Answer Any Station, or from a designated emergency redirection
telephone.
Placing a Series of Calls
You can manage serial calls for parties who call you from outside lines, needing to
speak to a series of system users without hanging up. With this feature, the caller
returns to you when the first called party hangs up. You then can transfer the caller
to the next party and continue the process until all calls are complete.
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