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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Contents
iv
■ Answering Calls for Another Party 34
Backing Up the Console Operator 35
Routing Calls Through the Console Operator 35
Covering Calls from the Console 35
Forwarding All Calls 36
Parking Calls 37
■ Paging for Called Parties 38
Parking Calls 38
Chime Paging 39
Paging with Voice Paging 41
Paging with Deluxe Voice Paging 42
■ Assisting Callers with Special Tools 43
Using Call Waiting 43
Split-Swap 44
Interrupting a Call 45
Overriding Diversion Features 46
Emergency Notification to Digital Telephones 46
Providing Emergency Notification to the Operator 48
Providing Emergency Access to the Operator 48
Placing a Series of Calls 49
■ Managing Outside Lines 50
Controlling Access to Outside Lines 50
Displaying Outside Line Information 51
Choosing Outside Lines 52
■ Using Features for Internal Use 52
Restricting Calls 52
Activating Don’t Split 54
Testing Phone System Components 55
Accessing Individual Console Operators 55
Using the Internal Directory 56
Assigning Main Console Operators 57
Leaving Messages 57
Retrieving Messages 58
Using Night Service 59
Routing Calls Economically 60