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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
60Using Features for Internal Use
4
Routing Calls Economically
Your system can route outgoing calls in the most economical way based on the
time of day and the day of the week. Your system manager designates one of up to
eight routing plans as the standard routing plan for each day of the week. Your
system manager, however, may alter the routing plan with manual or clocked
manual override.
Manual Override
When you activate Manual Override, the currently-active routing plan changes
immediately to a new plan. The new plan remains in effect until you manually
deactivate the override or until the next scheduled routing plan takes effect.
Clocked Manual Override
This option lets your system manager specify the day and time to override the
scheduled time-of-day routing plan. Your system manager can also specify a
deactivate day and time, or can manually deactivate clocked manual override.
Example
System manager Kelly Ratliffe saves considerable money for Widgets, Inc. by
designing automated paths for calls to follow at certain times of the day on certain
days of the week. She programs calls placed before 10:00 a.m. from Maine to
route through the Los Angeles outside line, and calls placed after 3:00 p.m. from
Los Angeles to route through the Portland, Maine line. Widgets, Inc. receives
night rates for Portland, Maine calls made before 10:00 a.m. and evening rates for
Los Angeles calls made after 3:00 p.m.
Feature Name
Time-of-Day Routing
Procedures
Your system manager programs this information into your console to occur
automatically. However, your system manager may ask you to change the normal
routing plan. This plan can be changed up to 6 times each day for each day of the
week. The two options available for changing the daily routing plan are:
■ Immediate Manual Override
■ Clocked Manual Override
Your system manager can tell you which option(s) you have and when the
option(s) should be activated.