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Centralized Attendant Service
65Identifying Differences in a CAS Environment
5
DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
5
Centralized Attendant Service
Centralized Attendant Service (CAS) allows multi-switch systems at more than
one location to consolidate console operators at one location. This location is
“CAS main.” The other locations, typically without console operators, are CAS
branches.
Identifying Differences
in a CAS Environment
Managing calls in the CAS environment is primarily the same as in standard
environments. However, some differences occur, because CAS environments use
a dedicated outside line to manage branch calls. This section identifies the
differences between standard operations and CAS operations and describes how
to use features in a CAS environment.
The following features do not function in a CAS environment:
■ Attendant Auto-Manual Splitting
■ Attendant Conference
The following features function differently in a CAS environment.
■ Tones
■ Display
■ Transferring calls
■ Night service