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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
45Assisting Callers with Special Tools
4
Procedures
To activate split-swap:
1. Press the
SPLIT-SWAP button.
To deactivate split-swap, do one of the following:
1. Press the
SPLIT button and all parties are joined in conference.
2. Press the
RELEASE button and the active call and the split call are connected.
3. Press the
HOLD button and the active call and the split call are connected
and the connected call is put on hold.
4. Press the
CANCEL button and the active call drops and the split away party
joins with you as the active call.
Interrupting a Call
You can interrupt someone who is on a call.
Example
Telemarketer Sara Adams has a son, Rob, who just broke his leg. Rob’s high
school coach calls Sara to let her know that they are taking Rob to the hospital. Pat
assists Rob’s coach by interrupting Sara’s existing call. Now Rob’s coach can talk
to Sara.
Feature Name
Attendant Intrusion
Procedures
To interrupt a call:
1. Dial the desired busy party.
2. Press the
INTRUSION button.
3. Give message to called party.
4. Press the
RELEASE button.
Exception:
If you interrupt a call with a caller on your line:
■ Dial the desired busy party.
■ Press the INTRUSION button.