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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Centralized Attendant Service
70Identifying Differences in a CAS Environment
5
■ Press the CONFERENCE button
■ Press the TRANSFER button
The transferred call drops, or remote hold deactivates.
Single-Line Phone — Night Service Operations
If a single-line phone performs night service, the user flashes the switchhook to
transfer CAS calls. You can place CAS calls can on remote hold any time a caller
wishes to wait; however, CAS calls cannot be placed on hold at a single-line
phone.
Transferring CAS calls
To transfer a CAS call from a single-line phone:
1. Answer the call.
2. Flash the switchhook.
3. Dial the requested extension number.
4. Hang up.
Placing CAS calls on Remote Hold
To place a CAS call on remote hold from a single-line phone:
1. Answer the call.
2. Flash the switchhook.
3. Dial the remote hold feature access code.
4. Listen for the remote hold confirmation tone (3 short bursts of tone).
5. Hang up.