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Volume Activation 2.0 Operations Guide
Microsoft Corporation Page 33
Error Code Error Message Activatio
n Type
Possible
Cause
Troubleshooting Steps
hardware ID binding is
beyond level of tolerance.
host the drivers were
updated on the
system.
activation.
1
KMS – Reboot or run slmgr.vbs /ato
2
0xC004F014
The Software Licensing
Service reported that the
product key is not available
MAK/KMS
client
No product keys
are installed on
the system.
Install MAK product key or install KMS Setup key
found in \sources\pid.txt on the installation media.
0xC004F02C
The software Licensing
Service reported that the
format for the offline
activation data is incorrect.
MAK/KMS
client
The system has
detected that
the data
entered during
phone
activation is not
val
id.
Verify Confirmation ID is correctly entered.
0xC004F035
The software Licensing
Service reported that the
computer could not be
activated with a Volume
license product key. Windows
Vista Volume licensed
systems require upgrading
from a qualified operating
system. Please contact your
system administrator or use a
different type of key.
KMS
client/KMS
host
Windows Vista
Volume editions
are licensed for
upgrade only.
Installing a
Volume OS on a
computer that
does not have a
qualifying OS
installed is not
supported.
Install a qualifying version of a Microsoft OS, and
then reinstall the Volume OS.
0xC004F038
The software Licensing
Service reported that the
computer could not be
activated. The count reported
by your Key Management
Service (KMS) is insufficient.
Please contact your system
administrator.
KMS client Count on KMS
host is not high
enough. KMS
count must be
≥5 for Windows
Server 2008 or
≥25 for
Windows Vista.
More physical computers are needed in the KMS
pool (minimum of 5 for Windows Server 2008 or 25
for Windows Vista) for KMS clients to activate. Run
Slmgr.vbs /dli to get current count on the KMS
host.
0xC004F039
The software Licensing
Service reported that the
KMS client This error is
occurs when a
Troubleshoot the network connection between the
KMS and the client. Make sure that TCP-1688
1
SLUI 4 displays the list of telephone numbers for telephone activation.
2
Run Slmgr.vbs commands from an elevated command prompt using Run as administrator.