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Volume Activation 2.0 Operations Guide
Microsoft Corporation Page 35
Error Code Error Message Activatio
n Type
Possible
Cause
Troubleshooting Steps
the valid non-genuine period. determined the
system is not
Genuine. The
system will
continue to run
during the Non-
Genuine grace
period.
the end of the grace period.
0xC004F066
The Software Licensing
Service reported that the
product SKU is not found.
MAK/KMS
client
Volume media
has been used
with a non-
Volume key.
Match the product key to the OS edition.
Contact the Product Activation Call Center for
assistance.
0xC004F069 The Software Licensing
Service reported that the
computer could not be
activated. The Key
Management Service (KMS)
determined that the request
timestamp is invalid.
KMS client The system
time on the
client computer
is too different
from the time
on the KMS
host.
Time sync is important to system and network
security for a variety of reasons. Fix this issue by
changing the system time on the client to sync with
the KMS. Use of an NTP time source or AD for time
synchronization is recommended. This issue uses
UTP time, and is independent of Time Zone
selection.
0x80070005
Access denied. The requested
action requires elevated
privileges.
KMS
client/MAK
/KMS host
UAC (User
Access Control)
prohibits
activation
processes from
running in a
non-elevated
command
prompt.
Run slmgr.vbs from an elevated command prompt.
Right-click cmd.exe and choose “Run as
Administrator”.
0x8007232A
DNS server failure. KMS host The system has
network or DNS
issues.
Troubleshoot network and DNS.
0x8007232B
DNS name does not exist. KMS client The KMS client
cannot find KMS
SRV resource
records in DNS.
1. Point the KMS client to KMS host using
slmgr.vbs /skms <kmshostname>
2. Install KMS host.
3. Obtain a MAK and change the product key then
activate the system.
4.
Troubleshoot DNS.