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Dual Ethernet ProxyServer User Guide
Service
If your tech support specialist decides that service is required, your ProxyServer may be sent
(freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your ProxyServer:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the ProxyServer is out of warranty. (Check
with your technical support specialist for the standard repair charge for your ProxyServer).
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send your ProxyServer to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your ProxyServer on the availability of local service
and/or loaner units in your part of the country.