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Chapter 6 - Warranty, Service and Technical Support
The Multi-Tech BBS
For customers who do not have Internet access, Multi-Tech maintains a bulletin board system
(BBS). Information available from the BBS includes new product information, product upgrade
files, and problem-solving tips. The phone number for the Multi-Tech BBS is (800) 392-2432
(USA and Canada) or (612) 785-3702 (international and local).
The BBS can be accessed by any asynchronous modem operating at 1200 bps to 56K bps at a
setting of 8 bits, no parity, and 1 stop bit (8-N-1).
To Log on to the Multi-Tech BBS
1. Set your communications program to 8-N-1.
2. Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and
local).
3. At the prompts, type your first name, last name, and password; then press ENTER. If
you are a first time caller, the BBS asks if your name is spelled correctly. If you answer
yes, a questionnaire appears. You must complete the questionnaire to use the BBS on
your first call.
4. Press ENTER until the Main Menu appears. From the Main Menu you have access to
two areas: the Files Menu and News. For help on menu commands, type ?.
To Download a File
If you know the file name
1. From the Main Menu, type F to access the Files Menu, then type D.
2. Enter the name of the file you wish to download from the BBS.
3. If a password is required, enter the password.
4. Answer Y or N to the automatic logoff question.
5. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the
recommended protocol).
6. If you select Zmodem, the transfer will begin automatically. If you select another protocol,
you may have to initiate the transfer yourself. (In most data communications programs,
the PAGE DOWN key initiates the download.)
7. When the download is complete, press ENTER to return to the File Menu.
8. To exit the BBS, type G and press ENTER.
If you don’t know the file name
1. From the Main Menu, type F to access the Files Menu. For a list of file areas, type L,
press ENTER, then type L and press ENTER again. (If you do not type the second
L
,
you will list all of the files on the BBS.)
2. Mark each file area you would like to examine by typing its list number and pressing
ENTER.
3. Enter L to list all the files in the selected file areas. Enter C to go forward in the file list
and P to go back.
4. To mark one or more files for download, type M, press ENTER, type the list numbers of
the files, and press ENTER again.