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7.1 Introduction
This chapter begins with your MultiFRAD 100-Series 2-year warranty.
Read carefully the next section, “Tech Support,” if you have questions
about or problems with your MultiFRAD. It includes the technical support
telephone numbers, space for recording your product information, and
an explanation of how to send in your MultiFRAD should you require
service. The final three sections explain how to use our bulletin board
service (BBS), and get support through CompuServe and the Internet.
7.2 Limited Warranty
Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free
from defects in material or workmanship for a period of two years from
the date of purchase, or if proof of purchase is not provided, two years
from date of shipment. MTS MAKES NO OTHER WARRANTY, EX-
PRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MER-
CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED. This warranty does not apply to any products
which have been damaged by lightning storms, water, or power surges
or which have been neglected, altered, abused, used for a purpose
other than the one for which they were manufactured, repaired by the
customer or any party without MTS’s written authorization, or used in
any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s
option) to repair or replacement of any products which prove to be
defective within the warranty period, or, at MTS’s option, issuance of a
refund of the purchase price. Defective products must be returned by
Customer to MTS’s factory transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND
UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PUR-
CHASE PRICE FOR DEFECTIVE PRODUCTS.
7.3 Tech Support
Multi-Tech has an excellent staff of technical support personnel avail-
able to help you get the most out of your Multi-Tech product. If you have
any questions about the operation of this unit, call 1-800-972-2439.
Please fill out the MultiFRAD information form below and have it
available when you call. If your MultiFRAD requires service, the tech
support specialist will guide you on how to send it in (see section 7.3.2).