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7.3.2 Service
If your tech support specialist decides that service is required, your
MultiFRAD may be sent (freight prepaid) to our factory. Return shipping
charges will be paid by Multi-Tech Systems.
Include the following with your MultiFRAD:
• A description of the problem.
• Return billing and shipping addresses.
• Contact name and phone number.
• Check or purchase order number for payment if the MultiFRAD is
out of warranty. (Check with your technical support specialist for the
standard repair charge for your MultiFRAD).
• If possible, note the name of the technical support specialist with
whom you spoke.
If you need to inquire about the status of the returned product, be prepared
to provide the serial number of the product sent (see section 7.3.1).
Send your MultiFRAD to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your MultiFRAD on the availabil-
ity of local service and/or loaner units in your part of the country.
7.4 About the Multi-Tech BBS
Multi-Tech Systems maintains a Bulletin Board Service (BBS) for its
customers. The information available via the BBS includes new product
information, product upgrade data, problem-solving tips, and a mes-
sage service you can use to obtain additional information about Multi-
Tech products, including the ones you own. The phone number for the
Multi-Tech BBS is (612) 785-3702 or (800) 392-2432 (U.S.A. and
Canada).
The BBS can be accessed by any asynchronous modem operating at
1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-
N-1).