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Table of Contents
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 3
Table of Contents
Chapter 1 - Introduction................................................................................................................................5
The Products ............................................................................................................................................5
The Features ............................................................................................................................................5
Features Table..........................................................................................................................................6
What Is in Your Modem Package.............................................................................................................7
Chapter 2 - Installation..................................................................................................................................8
Safety Warnings .......................................................................................................................................8
Step 1: Mount the Feet.............................................................................................................................8
Step 2: Change the Internal Jumpers.......................................................................................................8
Step 3: Connect the Modem to Your PC ................................................................................................10
Step 4: Install the Modem Driver ............................................................................................................12
Step 5: Configure the Modem for Your Country.....................................................................................13
Step 6: Install Data Communications Software......................................................................................14
Step 7: Modem-on-Hold .........................................................................................................................14
Chapter 3 - Operation..................................................................................................................................15
About the Front Panel.............................................................................................................................15
PhoneTools Features .............................................................................................................................16
Leased-Line Operation...........................................................................................................................16
V.92 Operation .......................................................................................................................................16
Connecting to the Internet ......................................................................................................................17
Chapter 4 - AT Commands, S-Registers, and Result Codes ..................................................................18
Chapter 5 - Remote Configuration.............................................................................................................19
Basic Procedure .....................................................................................................................................19
Setup ......................................................................................................................................................19
Chapter 6 - Callback Security.....................................................................................................................20
Changing the Setup Password...............................................................................................................20
Turning Callback Security On and Off....................................................................................................20
Setting Callback Security Message Parity..............................................................................................21
Assigning Callback Passwords and Phone Numbers ............................................................................21
Calling Procedures .................................................................................................................................22
Callback Assignments Form...................................................................................................................24
Chapter 7 - Troubleshooting ......................................................................................................................25
None of the Indicators Light....................................................................................................................25
The Modem Does Not Respond to Commands .....................................................................................25
The Modem Cannot Connect When Dialing...........................................................................................26
The Modem Disconnects While Online ..................................................................................................28
Modem Cannot Connect When Answering ............................................................................................29
File Transfer Is Slower Than It Should Be..............................................................................................29
Data Is Being Lost ..................................................................................................................................29
There Are Garbage Characters on the Monitor......................................................................................29
The Modem Doesn’t Work with Caller ID ...............................................................................................30
Fax and Data Software Can’t Run at the Same Time ............................................................................30
Appendix A - Technical Specifications.....................................................................................................31
Appendix B - Upgrading the Modem’s Firmware.....................................................................................33
Upgrade Overview..................................................................................................................................33