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Appendix F - Warranty, Service, and Technical Support
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide 45
In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds
View, Minnesota, factory. Recommended international shipment methods are via Federal Express, UPS
or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused.
A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and
Canada. Please contact us for return authorization and shipping instructions on any international
shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return
shipping address (must have street address, not P.O. Box), your telephone number, and if the product is
out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges.
Repaired units will be shipped freight collect, unless other arrangements are made in advance.
Please direct questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department nearest you, as listed at
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP., or e-mail tsupport@multitech.com. When
calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc., to
our Repair Accounting department at +763 717-5631 in the U.S.A., or e-mail mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
International Distributors
Procedures for international distributors of Multi-Tech products are on the Distributor Web site at
http://www.multitech.com/PARTNERS/login/.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-
Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following
addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email: info@thesupplynet.com
Internet: http://www.thesupplynet.com