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7. Troubleshooting
39
Problems Points to check with possible solutions
19. Hissing noises emanate from the monitor.
•
This monitor has a fan built-in to suppress the
inside temperature increase. The noise could be
heard depending on the installation location, but
it's not an abnormality in function.
•
For example, if the monitor is placed near the
wall, make more room between the monitor and
the wall.
20. The monitor turns off while in use and no picture
appears on the screen.
•
The monitor automatically turns off when the
internal temperature becomes excessive. If the
temperature remains too high the monitor will turn
off again within one minute, even after the power
switch has been touched again.
•
Move the installation location or change the
installation environment and turn power on again
after a few minutes.
·
Make sure the air vents are not blocked.
·
Make sure high temperature equipment is not
located nearby.
•
Contact an EIZO dealer when the power switch
fails to restart the monitor even after its location is
moved.
NOTE
Do not block the ventilation slots on the
cabinet and do not install the monitor in a
closed space.
21. The monitor connected with the USB cable is not
detected. / USB devices connected to the monitor
does not work.
•
Check whether the USB cable is connected
correctly.
•
Change the USB port to another one. If the PC or
peripheral devices works correctly by changing
the USB port, contact your local dealer. (Refer to
the manual of the PC for details.)
•
Please perform the followings to check the status.
•
Reboot the PC.
•
Connect the PC and peripheral devices directly.
•
If the PC or peripheral devices works correctly
without connecting each other via the monitor
(working as a USB hub), please contact your local
dealer.
•
Check whether the PC and OS are USB
compliant. (For USB compliance of the respective
devices, consult their manufacturers.)
•
Check the PC’s BIOS setting for USB. (For
details, refer to the manual of the PC.)
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